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"The Update Cannot Be Applied" Error When Installing an Office 2003 Service Pack

When you try to install a Microsoft Office 2003 service pack from the Microsoft Office Update Web site or the Microsoft Download Center, you receive an error message. Additionally, you cannot install the Office 2003 service pack.

When you try to install an Office 2003 service pack from the Microsoft Office Update Web site, you receive the following error message:
Installation Unsuccessful

When you try to install an Office 2003 service pack from the Microsoft Download Center, you receive the following error message:
The update cannot be applied.

This issue may occur because the Microsoft Windows Registry is corrupted and a registry key that provides the path of the original installation source for the Microsoft Office 2003 program is missing. Or, some third-party programs that modify the Microsoft Windows Registry removed the registry keys that are required by the Office 2003 Setup program.

To resolve this issue, you must identify the product code globally unique identifiers (GUID) for your Office 2003 products. Then, you must re-create the path of the original installation source in the registry.

Step 1: Identify the product code GUID for your Office 2003 product

When you install Office 2003 or any one of the stand-alone Office 2003 programs, a product code (or GUID) is created in the following section of the Microsoft Windows registry:

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall

The format that each GUID uses is:

{WXYYZZZZ-6000-11D3-8CFE-0150048383C9}

The first eight digits of the GUID contain information about the release type, the edition type, the store-keeping unit (SKU), and the language of the product.

The remaining digits in the GUID (6000-11D3-8CFE-0050048383C9) do not provide any information that can be easily categorized.

The following table describes each of the first eight characters of the GUID.

Characters

Definition

Hexadecimal Values

W

Release type

0-9, A-F

X

Edition type

0-2

YY

SKU of the product

10-35

ZZZZ

Language identifier of the product

any required

You can view the GUIDs for programs that are installed on your computer. To do so, follow these steps:

1.

Click Start, and then click Run.

2.

In the Open box, typeregedit, and then click OK.

3.

Locate the following subkey:

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall

The GUIDs should be the first items that are listed under Uninstall, because their names start with braces.

Each GUIDs data pane contains multiple values, including the product name that appears in the Add/Remove Programs dialog box (DisplayName), the date that the product was installed (InstallDate), the product ID (Product ID), the installation source (InstallSource), and the registered company and user name (RegCompany, RegOwner).

Release type

The release type values specify the level of the release, such as Beta versus release to manufacturing. See the following table for details.

Value

Release

0

Any release before Beta 1

1

Beta 1

2

Beta 2

3

Release Candidate 0 (RC0)

4

Release Candidate 1 (RC1)/OEM Preview Release

5-8

Reserved values

9

Release to manufacturing. This is the first shipped version (initial release).

A

Service Pack 1 (SP1) (Unused if the product code is not changed after release to manufacturing)

B

Service Pack 2 (SP2) (Unused if the product code is not changed after release to manufacturing)

C

Service Pack 3 (SP3) (Unused if the product code is not changed after release to manufacturing)

D-F

Reserved values

Edition type

The edition type specifies the audience for the Office 2003 product, such as Enterprise or Retail. See the following table for details.

Value

Edition

0

Enterprise

1

Retail/OEM

2

Trial

Office SKU

The Office SKU is the version of your Office 2003 product, such as Professional or Standard. See the following table for details.

Value

SKU

11

Microsoft Office Professional Enterprise Edition 2003

12

Microsoft Office Standard Edition 2003

13

Microsoft Office Basic Edition 2003

14

Microsoft Windows SharePoint Services 2.0

15

Microsoft Office Access 2003

16

Microsoft Office Excel 2003

17

Microsoft Office FrontPage 2003

18

Microsoft Office PowerPoint 2003

19

Microsoft Office Publisher 2003

1A

Microsoft Office Outlook Professional 2003

1B

Microsoft Office Word 2003

1C

Microsoft Office Access 2003 Runtime

1E

Microsoft Office 2003 User Interface Pack

1F

Microsoft Office 2003 Proofing Tools

23

Microsoft Office 2003 Multilingual User Interface Pack

24

Microsoft Office 2003 Resource Kit

26

Microsoft Office XP Web Components

2E

Microsoft Office 2003 Research Service SDK

44

Microsoft Office InfoPath 2003

83

Microsoft Office 2003 HTML Viewer

92

Windows SharePoint Services 2.0 English Template Pack

93

Microsoft Office 2003 English Web Parts and Components

A1

Microsoft Office OneNote 2003

A4

Microsoft Office 2003 Web Components

A5

Microsoft SharePoint Migration Tool 2003

AA

Microsoft Office PowerPoint 2003 Presentation Broadcast

AB

Microsoft Office PowerPoint 2003 Template Pack 1

AC

Microsoft Office PowerPoint 2003 Template Pack 2

AD

Microsoft Office PowerPoint 2003 Template Pack 3

AE

Microsoft Organization Chart 2.0

CA

Microsoft Office Small Business Edition 2003

D0

Microsoft Office Access 2003 Developer Extensions

DC

Microsoft Office 2003 Smart Document SDK

E0

Microsoft Office Outlook Standard 2003

E3

Microsoft Office Professional Edition 2003 (with InfoPath 2003)

FD

Microsoft Office Outlook 2003 (distributed by MSN)

FF

Microsoft Office 2003 Edition Language Interface Pack/p>

F8

Remove Hidden Data Tool

3A

Microsoft Office Project Standard 2003

3B

Microsoft Office Project Professional 2003

32

Microsoft Office Project Server 2003

51

Microsoft Office Visio Professional 2003

53

Microsoft Office Visio Standard 2003

5E

Microsoft Office Visio 2003 Multilingual User Interface Pack

Step 2: Re-create the path of the original installation source in the registry

To do this, follow these steps:

1.

Click Start, click Run, type regedit, and then click OK.

2.

Locate and then click to select the following key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Delivery\SourceEngine\Downloads\download_code

The download_code subkey is a series of numbers and letters in a format that may look similar to the following:

90000409-6000-11D3-8CFE-0150048383C9

Note There may be multiple download code subkeys that have a similar format of numbers and letters separated by dashes.

3.

With the download code subkey selected, click to select the Sources subkey.

In the Sources subkey, you will find the product code GUID values for your Office 2003 product that you previously identified.

Note There may be multiple product code GUID values.

4.

With the product code GUID value for your Office 2003 product selected, point to New on the Edit menu, and then click String Value.

5.

Type Path, and then press ENTER.

6.

With Path selected, click Modify on the Edit menu.

7.

In the Value data text box, type the full path of the original installation source for your Office 2003 program, and then click OK.

For example, type D:\ if the CDROM drive used for installation is the D: drive.

8.

Repeat steps 4 through 8 for each product code GUID value that corresponds to an Office 2003 product that is installed on your computer.

9.

Repeat steps 3 through 9 for each download code subkey if you determined in step 3 that you have multiple download code subkeys.

10.

When you have completed all steps, click Exit on the File menu.


Related Tips:
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Microsoft Office 2003 Service Pack 3

 

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