When you try to install a Microsoft Office 2003 service pack from the Microsoft Office Update Web site or the Microsoft Download Center, you receive an error message. Additionally, you cannot install the Office 2003 service pack.
When you try to install an Office 2003 service pack from the Microsoft Office Update Web site, you receive the following error message:
Installation Unsuccessful
When you try to install an Office 2003 service pack from the Microsoft Download Center, you receive the following error message:
The update cannot be applied.
This issue may occur because the Microsoft Windows Registry is corrupted and a registry key that provides the path of the original installation source for the Microsoft Office 2003 program is missing. Or, some third-party programs that modify the Microsoft Windows Registry removed the registry keys that are required by the Office 2003 Setup program.
To resolve this issue, you must identify the product code globally unique identifiers (GUID) for your Office 2003 products. Then, you must re-create the path of the original installation source in the registry.
Step 1: Identify the product code GUID for your Office 2003 product
When you install Office 2003 or any one of the stand-alone Office 2003 programs, a product code (or GUID) is created in the following section of the Microsoft Windows registry:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall
The format that each GUID uses is:
{WXYYZZZZ-6000-11D3-8CFE-0150048383C9}
The first eight digits of the GUID contain information about the release type, the edition type, the store-keeping unit (SKU), and the language of the product.
The remaining digits in the GUID (6000-11D3-8CFE-0050048383C9) do not provide any information that can be easily categorized.
The following table describes each of the first eight characters of the GUID.
Characters |
Definition |
Hexadecimal Values |
W |
Release type |
0-9, A-F |
X |
Edition type |
0-2 |
YY |
SKU of the product |
10-35 |
ZZZZ |
Language identifier of the product |
any required |
You can view the GUIDs for programs that are installed on your computer. To do so, follow these steps:
1. |
Click Start, and then click Run. |
2. |
In the Open box, type regedit, and then click OK. |
3. |
Locate the following subkey:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall |
The GUIDs should be the first items that are listed under Uninstall, because their names start with braces.
Each GUIDs data pane contains multiple values, including the product name that appears in the Add/Remove Programs dialog box (DisplayName), the date that the product was installed (InstallDate), the product ID (Product ID), the installation source (InstallSource), and the registered company and user name (RegCompany, RegOwner).
Release type
The release type values specify the level of the release, such as Beta versus release to manufacturing. See the following table for details.
Value |
Release |
0 |
Any release before Beta 1 |
1 |
Beta 1 |
2 |
Beta 2 |
3 |
Release Candidate 0 (RC0) |
4 |
Release Candidate 1 (RC1)/OEM Preview Release |
5-8 |
Reserved values |
9 |
Release to manufacturing. This is the first shipped version (initial release). |
A |
Service Pack 1 (SP1) (Unused if the product code is not changed after release to manufacturing) |
B |
Service Pack 2 (SP2) (Unused if the product code is not changed after release to manufacturing) |
C |
Service Pack 3 (SP3) (Unused if the product code is not changed after release to manufacturing) |
D-F |
Reserved values |
Edition type
The edition type specifies the audience for the Office 2003 product, such as Enterprise or Retail. See the following table for details.
Value |
Edition |
0 |
Enterprise |
1 |
Retail/OEM |
2 |
Trial |
Office SKU
The Office SKU is the version of your Office 2003 product, such as Professional or Standard. See the following table for details.
Value |
SKU |
11 |
Microsoft Office Professional Enterprise Edition 2003 |
12 |
Microsoft Office Standard Edition 2003 |
13 |
Microsoft Office Basic Edition 2003 |
14 |
Microsoft Windows SharePoint Services 2.0 |
15 |
Microsoft Office Access 2003 |
16 |
Microsoft Office Excel 2003 |
17 |
Microsoft Office FrontPage 2003 |
18 |
Microsoft Office PowerPoint 2003 |
19 |
Microsoft Office Publisher 2003 |
1A |
Microsoft Office Outlook Professional 2003 |
1B |
Microsoft Office Word 2003 |
1C |
Microsoft Office Access 2003 Runtime |
1E |
Microsoft Office 2003 User Interface Pack |
1F |
Microsoft Office 2003 Proofing Tools |
23 |
Microsoft Office 2003 Multilingual User Interface Pack |
24 |
Microsoft Office 2003 Resource Kit |
26 |
Microsoft Office XP Web Components |
2E |
Microsoft Office 2003 Research Service SDK |
44 |
Microsoft Office InfoPath 2003 |
83 |
Microsoft Office 2003 HTML Viewer |
92 |
Windows SharePoint Services 2.0 English Template Pack |
93 |
Microsoft Office 2003 English Web Parts and Components |
A1 |
Microsoft Office OneNote 2003 |
A4 |
Microsoft Office 2003 Web Components |
A5 |
Microsoft SharePoint Migration Tool 2003 |
AA |
Microsoft Office PowerPoint 2003 Presentation Broadcast |
AB |
Microsoft Office PowerPoint 2003 Template Pack 1 |
AC |
Microsoft Office PowerPoint 2003 Template Pack 2 |
AD |
Microsoft Office PowerPoint 2003 Template Pack 3 |
AE |
Microsoft Organization Chart 2.0 |
CA |
Microsoft Office Small Business Edition 2003 |
D0 |
Microsoft Office Access 2003 Developer Extensions |
DC |
Microsoft Office 2003 Smart Document SDK |
E0 |
Microsoft Office Outlook Standard 2003 |
E3 |
Microsoft Office Professional Edition 2003 (with InfoPath 2003) |
FD |
Microsoft Office Outlook 2003 (distributed by MSN) |
FF |
Microsoft Office 2003 Edition Language Interface Pack |
F8 |
Remove Hidden Data Tool |
3A |
Microsoft Office Project Standard 2003 |
3B |
Microsoft Office Project Professional 2003 |
32 |
Microsoft Office Project Server 2003 |
51 |
Microsoft Office Visio Professional 2003 |
53 |
Microsoft Office Visio Standard 2003 |
5E |
Microsoft Office Visio 2003 Multilingual User Interface Pack |
Step 2: Re-create the path of the original installation source in the registry
To do this, follow these steps:
1. |
Click Start, click Run, type regedit, and then click OK. |
2. |
Locate and then click to select the following key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Delivery\SourceEngine\Downloads\download_code
The download_code subkey is a series of numbers and letters in a format that may look similar to the following:
90000409-6000-11D3-8CFE-0150048383C9
Note There may be multiple download code subkeys that have a similar format of numbers and letters separated by dashes. |
3. |
With the download code subkey selected, click to select the Sources subkey.
In the Sources subkey, you will find the product code GUID values for your Office 2003 product that you previously identified.
Note There may be multiple product code GUID values. |
4. |
With the product code GUID value for your Office 2003 product selected, point to New on the Edit menu, and then click String Value. |
5. |
Type Path, and then press ENTER. |
6. |
With Path selected, click Modify on the Edit menu. |
7. |
In the Value data text box, type the full path of the original installation source for your Office 2003 program, and then click OK.
For example, type D:\ if the CDROM drive used for installation is the D: drive. |
8. |
Repeat steps 4 through 8 for each product code GUID value that corresponds to an Office 2003 product that is installed on your computer. |
9. |
Repeat steps 3 through 9 for each download code subkey if you determined in step 3 that you have multiple download code subkeys. |
10. |
When you have completed all steps, click Exit on the File menu. |
