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Outlook Express Error Codes 0x800CCC0D and 0x800CCC0E - PC Troubleshooting Computer Tips

Posted: Nov 10, 2011 - Jim Bernstein

Outlook Express is Microsoft's free email client that comes with Windows and is more or less part of Internet Explorer. In later editions of Windows it was replaced with Windows Mail or Windows Live mail but many people still use Outlook Express with older versions of Windows such as XP.

When trying to send or receive mail in Outlook Express you may get one or both of the following errors:
The information will vary to match your mail settings and user account name.

The host ‘mail.verizon.net’ could not be found. Please verify that you have entered server name correctly. Account:”accountname”, Server ‘mail.verizon.net’; protocol: POP3, Port:110 Secure(SSL):No, Socket Error:11001,Error Number 0x800CCC0D.

The connection to the server has failed. Account: ‘mail.verizon.net’, Server: mail.verizon.net, Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error: 10061, Error Number: 0x800CCC0E.

There may be a few reasons for these types of errors to occur.

The easiest thing to try is to close Outlook, reopen it and try again.

You can also check your mail settings by going to Tools, Accounts then the Mail tab and select your account and click on Properties. Verify that the information is correct. Sometimes your mail provider will change their mail server or port number and not tell you. Most of the time you can go to their website to find the latest mail server information.

Make sure that your username and password are correct as well. Try retyping your password to see if that helps.

Next you can telnet to your mail server to make sure you are getting a connection to help you see if its Outlook or your mail server that may be causing the problem. Open a command prompt by going to Start, Run and typing in cmd and clicking Ok. From the prompt type in the following: telnet mail.verizon.net 110 but change mail.verizon.net to your mail server and make sure you are using port 110 and if not, change it to match. You can find the port number in Outlook under accounts and then the Advanced tab.

If the telnet test works successfully it should give you an OK message. Then one last thing you can try is to delete your account from Outlook and set it up from scratch again in case something has become corrupted. Make sure to write down all of your settings before doing so.

 

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