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Laptop Computer Won't Recognize Printer

Leslie writes in with a troubleshooting question

Question:
I have a printer that I have been using for a year and all of a sudden my laptop cannot find it. We have tried to reboot and reinstall. It still does not work. My husband who also does IT work can't figure it out either. It will not locate a printer.

Answer: Have you tried another computer on this printer to see if its printer related rather than computer related? If it's not recognized on another computer then it can be that the USB connection on the printer has gone bad or some other component of the printer. If neither computer even recognizes that you plugged in a device at all even if it doesn't see it as a printer then that may be the case. If it does recognize it as a USB device but not a printer then check Device Manager for any errors. You can also try another cable to see if its cable related.




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