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Certain Websites Won't Load

Bruce writes in with a troubleshooting question

Question:
Some web pages won't load after getting to a site while others will, on Mozilla or IE. The status bar says done but the page is blank. Refreshing doesn't work. The modem has been reset. I have run numerous scans, tests and troubleshooting but it’s still the same.

A. Your problem is quite unique since it does the same on 2 different web browsers. One thing you can do is to try and ping the website and see if you get a response. Keep in mind that many sites block ping traffic so if you don't get a response then it doesn't necessarily mean you cant get to it. To do so open a command prompt by going to Start, Run and typing in cmd and clicking Ok. Then type in ping www.websitename.com where website name is the name of the site you cant get to.

You can also try and use Microsoft's Port Query program to test connectivity to a website. Web (HTTP) traffic goes through port 80 so you can test the connection with this tool. Download, install and run the program and where it says Enter destination IP or FQDN to query enter www.websitename.com again and then check Manually input query ports and under Ports to query enter 80. Then for protocol choose TCP/IP.

You should also try to boot into Safe Mode with Network support to see if it makes a difference. If you can get to your websites this way then you may have something running on your computer in normal mode such as spyware that is blocking these sites. If that's the case be sure to do some spyware scans to see if you can clean it up.

You should also disable any firewall software you have on your computer in case it is blocking it. I've seen it where users of Norton Firewall will still have these types of problems even if you disable it. If disabling it doesn't work you can try to uninstall it and reboot to see if that makes a difference. Just make sure you have your installation CD before doing this so you can reinstall it.

Finally you can check the hosts file on your computer to see if any entries are blocked. A text file on a computer which maps host names to IP addresses. Some viruses will put entries in the hosts file to prevent you from going to certain websites. This file is located in your C:\WINDOWS\system32\drivers\etc folder. You can open it with Notepad to view it. Look for any entries with 127.0.0.1 and then the name of the website you can't go to after it.

 



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