Carolyn writes in with a software question
Q. I am trying to cancel an auto ship program involving a product. When I try to contact them at the email address I was given, I get this.... Could not perform this operation because the default mail client is not properly installed..... What does this mean? What do I do to correct it?
A. When you click on an email link your web browser (Internet Explorer) tries to open your default email program to send the mail. It is usually Outlook Express in most cases which is what Internet Explorer uses unless you specify differently.
What you can do is to go into the IE settings by clicking on Tools and then Internet Options. Then go to the Programs tab and see if your email program is listed under the email section. If your email program isn't listed there or you use webmail or AOL then it may be a bit more difficult to set this up. Depending on what you use for email will determine how hard it is to have IE use it for its default. It may even involve some registry editing which we don't recommend unless you are an advanced user.
A way around this is to highlight the email address from the link on the webpage and then right click it and pick copy. Then paste it into your email program and send it from there.
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