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Global template has changed message when closing Microsoft Word

Posted: Mar 28, 2012 -

Sue writes in with a software question
Question: When I open a Microsoft word document it is hard to close. It says the global template has changed and do I want to save it under the same name. I have not changed it in any way and sometimes it has done an automatic recovery. Also sometimes I cannot close down the internet. It will either freeze or just not respond to me clicking on the cross.

Answer: The Word global template message can be from having the prompt before saving Normal template setting turned on in your Word options. To change this for Word 2007 or 2010 go to your options and find the Advanced section. Under the Save section find where it says Prompt before saving Normal template and make sure the box is not checked and click OK. If that doesn't work then you can try to restore your Word settings to the factory defaults by editing the registry if you feel comfortable doing so. Here is a link with instructions and a video telling you how to do so.
http://www.wikihow.com/Restore-Factory-Settings-in-Microsoft-Word

If you are having issues with more than one program freezing then it may be a case of a spyware infection, Windows corruption or possibly your computer just needing a cleanup and it's hard to say for sure. You should run some spyware scans to see what they find. Spyware infections can cause all types of problems from web browser redirection to programs crashing and making your computer slowdown in general. There are a lot of free and effective programs such as Malwarebytes and Spybot.

As for cleanup you can try the free and effective Ccleaner to remove temp files and do other types of cleanup. It's a better version of the built in Windows Disk Cleanup utility. Just make sure your web browser is closed when running it.

You should also do a defrag of your hard drive with the built in Windows defragmentation software or the free Defraggler software that does a better job. A fragmented hard will cause performance issues as well and should really be run about once a month.

To fix corrupt Windows system files you can try the Windows System File Checker which will scan Windows system files and fix or replace files that have issues. You most likely will need your Windows CD handy in case it needs it to copy a file.



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