When you try to open an Adobe PDF file in an e-mail or website link you get one of the following errors:
- File does not begin with '%PDF-
- The document '[filename]' could not be opened, because the application program that created it could not be found
- Error in zip use PKZipFix
- Cannot open file; it does not appear to be a valid archive
To resolve the problem try one of the following:
- Make sure you are using the right application to open the file. For help with file associations, click here.
- Remove and then reinstall the application you're using to open the file.
- Have the sender to send the file again using an encoding format your e-mail application can use like UUEncode, BinHex, or MIME.
- Make sure your e-mail system has a high enough storage limit to accept the attachment.
- Have the sender resend the file in case it has been damaged.
- Make sure the file has a .pdf file extension and not .mme
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