Anne writes in with a virus question
Q. My anti-virus software is the AVG Free Edition. It found 2 viruses for two separate days - last December and this January. I saw that the infected files are in the Virus Vault already but I am still worried that my computer might still be unsafe. The files infected are C:\WINDOWS\System32\kb1111p.dll and C:\System Volume Information\_restore and some letters-numbers combination. Both were said to be infected with Trojan horse PSW.OnlineGames.XXE. I never played to any site regarding online games that's why I really don't know where I got such virus. Please help!
A. You should have the option within AVG to delete the files from the vault. The system restore files can be removed by disabling system restore. Right click My Computer and select Properties. Then go to the System Restore tab and check the box that says Turn off system restore for all drives. Then reboot your computer and go back and turn it on. When you turn off system restore it clears out all of your restore points which are shown as that letter/number combination you referred to. Keep in mind that you won’t have any restore points to go back to in case you need to restore your computer to a previous state. Once you get the viruses out of there you can create new restore points to go back to in case you have a problem in the future.
Y ou may also be ok just leaving the files in the vault since they should be quarantined and prevented from causing any harm.
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