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Virus Questions and Answers - Fake Antivirus Program Installed on PC

Rayleen writes in with a virus question
Question:I got pop up on my computer and I clicked on yes. Then the pop up asked me to accept for a virus cleanup and it suddenly kicked me off my computer. I can’t even go into the start menu without it wanting me to pay money. When I turn the computer on it started and then got stuck on the same blank dark screen. I don’t even get to the main screen where I can click on start or the internet. Thanks, I wish somebody could help me solve this problem.

Answer: It sounds like you clicked on something that installed a fake antivirus program on your computer. These trick you into thinking your computer is infected so you pay money to activate the program so it can clean up the viruses it claims to have found.

If you are lucky you can boot into Safe Mode and uninstall the antivirus program from Add/Remove Programs or Programs and Features but many times it wont be an option because it doesn't want to let you remove it.

You can run a free program called ComboFix which does a good job of getting rid of most of these types of infections. Since you cant get into your computer you can try to boot up into Safe Mode to run the program.

If that helps then you should run some other scans such as Malwarebytes and do a cleanup of your temp files with the free Ccleaner utility.

 

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