Sheila writes in with a Windows question:
Q. I am getting a reoccurring error message that does not disappear by restarting. Contacted ms support and could not find understandable info. The message reads:
stmg has caused an error in the Kernel 32.dll.
A. Stmgr is a part of Windows System Restore which is used to take your computer back to a point in time called a restore point when the computer was working correctly. This error could have been caused by a Windows update that did not install correctly, or some sort of spyware or virus that is trying to affect your stmgr file to affect your System Restore or even just some corruption in the file itself.
A couple of things you can try are to turn off System Restore, boot into Safe Mode and do a spyware and virus scan, reboot normally and enable System Restore and the reboot again.
To disable System Restore, right click My Computer, click Properties, go to the System Restore tab and check the Turn off System Restore box. Do the same thing but uncheck it to turn it back on.
You can also check your startup items using msconfig to see if there is anything that references stmgr listed under the startup items tab and uncheck it then try rebooting.
The Kernel32.dll file handles memory management, input/output operations, and interrupts. There are many types of Kernel32.dll errors and they can even be caused by faulty RAM.
Hopefully this will give you a starting point. Unfortunately there is no one answer for this type of error.
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