Lola writes in with a Windows question
Q. When I turn on my computer it says GetProcessImageFileNameW could not be located in the dynamic link library PSAPI.DLL." What is this and how do I get it off?
A. Look for something called AutoHotKey.exe in your startup items. You can use msconfig to check and see what items are starting with your computer and uncheck any reference to it.
AutoHotkey is used to automate Windows tasks with certain keystrokes or mouse clicks. If you use AutoHotkey then you may want to install the latest version. If not look in Add/Remove Programs and see if you can uninstall it.
It can also be caused by McAfee Antivirus. You can look in the same System Configuration Utility (msconfig) window for something called UpdaterUI and uncheck that and reboot.
If you have just installed or had Windows Update install Internet Explorer 7 and user Verizon DSL then it can be related to Verizon's SmartBridge software. You can either go to the Verizon site and see if you can download and install a newer version or rename your Psapi.dll file and have Windows replace it the next time it reboots.
1. Use My Computer to browse to the location of your SmartBridge installation. It should be under C:\Program Files.
2. Find PSAPI.DLL in the SmartBridge folder and rename it to Psapi.old. If you cant find it then do a search for Psapi.dll on your C drive and it should find it that way.
3. Reboot the system and Windows should replace the Psapi.dll file with a new one.
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